Return & Refund

Return & Refund

Right of Withdrawal according to § 355 BGB

General Withdrawal Period: According to § 355 paragraph 2 BGB, as a consumer, you have the statutory right of withdrawal, which becomes effective within 14 days from the conclusion of the contract, unless otherwise specified.

Withdrawal Declaration: You can exercise your right of withdrawal by providing a clear statement to us, the entrepreneur. This statement must clearly express your decision to withdraw from the contract. No explanation is required, and sending the withdrawal on time is sufficient to meet the deadline.

Return of Services: In the event of withdrawal, received services must be reimbursed immediately. If the law specifies a maximum period for reimbursement, it starts for the entrepreneur upon receiving the returned goods and for the consumer upon submitting the withdrawal statement. The consumer meets this deadline by sending the goods in a timely manner. The entrepreneur bears the risk of returning the goods in the event of withdrawal.

Exclusion of the Right of Withdrawal for Customized Products: Please note that according to § 355 paragraph 1 BGB, the statutory right of withdrawal does not apply to contracts for the delivery of goods that include custom-made printed products or commissioned works with customer-specific data. These goods are not prefabricated and are manufactured according to the customer's or buyer's specifications, with the customer being significantly responsible for their appearance, content, and intended use, or when they are clearly tailored to the personal needs of the buyer or contractor.

Voluntary Return Policy

Kulanzregelung (Voluntary Return Policy): Our voluntary return policy is designed to ensure that your satisfaction is our top priority. We understand that there may be situations that do not always fall under the statutory right of withdrawal or other return regulations. In such cases, we are ready to find a solution on an individual basis to resolve your concerns as effectively as possible.

Individual Application: Our voluntary return policy is applied on an individual basis after you have contacted our customer service and clarified the situation. We will carefully assess your situation and work with you to find the best possible solution.

Get in Touch: If you wish to make a return or request a refund, please contact us at:

Die Grasdruckerei
A brand of e.kurz+co druck und medientechnik gmbh
Kernerstraße 5
70182 Stuttgart

Phone: 0711 16652-0

Our dedicated customer service team is available to answer your questions and guide you through the return or refund process.

Please note that the individual application of the voluntary return policy may vary from case to case, depending on the specific circumstances. We are committed to working with you to find a fair and satisfactory solution.

Customer Loyalty: Our goal is to ensure that you are satisfied with your purchase from us. The voluntary return policy allows you to return products within a specified timeframe if you are not satisfied for any reason. We strive to meet your needs and provide you with a positive shopping experience.

Application in Online and Physical Stores: Our return policy applies to purchases made both in our online store and our physical store. We take pride in offering the same level of service to our customers regardless of their shopping channel.

For more information on the terms and procedures related to your right of withdrawal or return, please refer to our statutory withdrawal notice according to § 355 BGB.